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13 topics

How do I book a service?

Open Services, choose a service and send an enquiry, or contact us by phone or WhatsApp. Our team will discuss availability and confirm any appointment separately.

Where is Allied AutoTech?

133 Stadium Road, beside Kilimanjaro Pizza Jungle Restaurant, Port Harcourt, Rivers State, Nigeria. Contact us if you need help finding the workshop.

How can I speak to someone?

Call our team, message us on Whatsapp, or email support@alliedautotech.com. Customer care is available Monday–Saturday, 8am–6pm (Nigeria time). We aim to acknowledge enquiries within 30 minutes during these hours. Messages received outside these hours are acknowledged within 30 minutes of our next opening. Resolution time depends on the enquiry.

Can I pay online?

Online checkout and payments are not available yet. Contact Allied AutoTech to discuss a product, service or vehicle.

How do I recover my account?

Use Forgot password on the sign-in page and enter your email address. If the account is eligible, a recovery link will be sent. Follow the link to choose a new password.

What are your hours, warranties and refund policies?

Customer care is available Monday–Saturday, 8am–6pm (Nigeria time). Contact Allied AutoTech for the warranty or refund terms that apply to your request. Our team confirms workshop appointments separately.

How do I request a quotation?

Choose a service and review its pricing information. For work that requires a quotation, send an enquiry from the service page with your vehicle details and a description of the issue. You do not need to sign in to send this enquiry. The workshop can discuss your requirements before preparing a quotation. If a quotation is issued for a booking in your account, review it there before accepting or rejecting it.

How do I order the right part?

Use Find Parts for My Car to choose your vehicle and review the fitment result. Make, model and year identify candidates; only a verified fit confirms the recorded specifications match. If compatibility is unknown or needs verification, ask our team before choosing a part. Send a product enquiry to discuss fitment, availability and collection from the workshop. Online checkout is not available, and an enquiry does not reserve stock.

Can I inspect a vehicle before buying?

Open a published vehicle listing to review its details, images and any listed condition report. Send a vehicle enquiry to discuss an inspection with our team. The team confirms any visit separately; an enquiry does not reserve the vehicle or confirm an inspection appointment.

How do I add a vehicle to My Garage?

Sign in and open My Garage to add your vehicle details. Keep the make, model, year and registration accurate so you can select the correct vehicle when booking a service. Update your contact details from Profile.

How do I protect my account with MFA?

Open Security in your account to manage multi-factor authentication. You can set up a supported authenticator app or security key. Save newly issued recovery codes privately; each code works once, and new codes replace the previous set. Never share a password, setup key or recovery code with customer care.

What if I delete my authenticator entry or lose my phone?

Deleting the Allied AutoTech entry from your authenticator app does not turn off MFA. The website cannot detect changes made in your app, so the authenticator remains linked to your account. Choose Set up authenticator again on the verification screen or in Security. Verify with a saved, unused recovery code or another linked method, then scan the new QR code and confirm a code from your app. Your selected old registration is removed only after the new one is confirmed. Save the new recovery codes before leaving. If you have no recovery code, other linked method or session already verified with MFA, the verification screen cannot reset your MFA. Contact customer care for guidance. Never share your password, setup key or recovery codes.

How do I follow up on a support request?

Signed-in customers can open Customer Care to review their conversations and request status. Add relevant details to the existing conversation when following up. For further help, contact the workshop by phone or WhatsApp and reference your request. Do not send payment credentials or security codes.

Keep the conversation going.

Send an enquiry or complaint, or follow a request in your account.

Contact customer care
Call our teamsupport@alliedautotech.comWhatsapp

133 Stadium Road, beside Kilimanjaro Pizza Jungle Restaurant, Port Harcourt, Rivers State, Nigeria

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